08.31.2023: This issue has been resolved. If cleaners are still not not receiving SMS text reminders, please contact us.
Due to some technical limitations, the number used to send SMS messages to cleaners has been blocked by some American phone carriers.
As a result, while the messages may appear as “sent” on our side, your cleaners are unfortunately unable to receive them.
We understand this is an inconvenience, however, our team is actively working to resolve it within the next weeks.
If you have any questions or require further assistance, please do not hesitate to contact us by following the guidelines here.