Important:
This content is relevant for the Vrbo Upgraded Connection. If you are on the Standard Connection, see articles here. If you are not sure which connection you are on, see here.
- You'll receive a notification from Vrbo when a Quote and Hold is made.
- The Quote and Hold will be distinguished from a reservation in the Guesty For Hosts multi-calendar as shown below.
- Reservation = solid color block
- Quote and Hold = white block with outline and exclamation point
Vrbo "Quote and Hold" limitations
A Quote and Hold that is declined in Guesty For Hosts is considered canceled by Vrbo.
Keep in mind that if you do not respond to a reservation within 24 hours and it results in a cancellation, you may be subject to a cancellation fee by Vrbo. Timely responses within the first 24 hours are crucial to avoid additional charges and maintain your Premier Host status with Vrbo. For more details on the cancellation fee options, please refer to Vrbo’s policy here.
if you prefer to streamline the process and avoid manual reviews, we recommend using the instant booking setting. This option will bypass the need for manual intervention and can help you avoid potential cancellations.
Approve or decline a Quote and Hold
Step by step:
- Sign in to your Guesty For Hosts account.
- From the top menu, click Calendar.
- Click the relevant reservation.
- In the reservation details pop-up, click Approve or Decline.
- If approved: the reservation will appear as other reservations in the multi-calendar and elsewhere in the Guesty For Hosts platform.
- If declined: the booking request will be removed from Guesty For Hosts.