If damage was caused to one of your properties, you'll need to gather the necessary documents and create your claim. It is important to note that you must file a claim within thirty days after the guest's check-out date. Since this may take time, the claim you create in Guesty For Hosts can be saved as a draft while gathering everything. Follow the instructions below.
Note:
This function can only be completed through the Guesty For Hosts desktop app, not mobile.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click Timeline or Calendar to view reservations.
- Click the relevant reservation.
- Under "Reservation Details" scroll down to the "Damage Protection" section.
- If you are within the claimable period after checkout, click File a claim.
- Fill in the form: describe the incident and resulting and upload relevant documents, such as an image of the damaged item.
- If you're ready to file the claim right now, Submit claim at the bottom of the page. Otherwise, click Save draft to continue working on it later.
Tip:
See the information needed to file a claim here.
