Editing a Guesty Damage Protection Claim That Was Submitted

After a claim is filed for damage to your property, you may need to edit it, if you uncover more damage or if the claim was missing some information, for example. 
You'll be able to edit a claim if it's in one of the following statuses. You can read more about the statuses in this article:
  • Draft
  • Pending
  • Approved
  • Declined
  • Incomplete

Step by step:

  1. Sign in to your Guesty account.
  2. In the top-right corner of your dashboard, click the diamond icon.
  3. In the lefthand menu, click Claims.
  4. On the relevant reservation line, click the open-in-new-window icon to the right:
  1.  Under File a Claim, edit the following based on your current needs:
    • Details: Reservation-related details can't be edited
    • Amount
    • Add/remove item
    • Add/remove docs
  2. At the bottom of the page, click Resubmit claim.
  3. In the pop-up, click Yes, resubmit claim.
If the claim was in "Approved" status before editing, the status will change to "Pending" and the approval process at our insurance partner will start from the beginning.
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