You can confirm that a reservation is covered under Guesty Damage Protection on the reservation details page of the relevant reservation. Follow the instructions below.
Note:
Once enrolled, Damage Protection will be applied to and billed for all eligible reservations. See here for information on covering the additional cost through a reservation fee.
Confirm Reservation Coverage
Step by step:
- Sign in to your Guesty For Hosts account.
- In the top navigation bar, click Timeline or Calendar to view reservations.
- Click the relevant reservation.
- Under "Reservation Details" scroll down to the "Damage Protection" section.
The Damage Protection icon will indicate whether a reservation is "Covered" or "Not covered".
Reasons a Reservation is Not Covered
If your reservation is not covered, it is most likely due to one of the following reasons:
- The listing's geo-location is ineligible. Currently Damage Protection is only offered in the US and Mexico.
- The listing has been excluded from your Damage Protection plan at the time of set up.
- The listing is covered, but the reservation is over 21 days.
- The reservation's check-in date was prior to (or on the day of) enabling the Damage Protection plan.
- The reservation was confirmed prior to setting up the Damage Protection plan, and the option to include existing reservation was declined during setup.