Setting Auto Review (Airbnb Only)


Auto Review is an Airbnb-only feature and will not work with other connected channels. Your Airbnb account must be connected to Guesty For Hosts first.

It is  easy to automate your review process and give 5-star reviews to your guests, increasing your chance to get reviews in return. 

You have the option to send reviews the day of check-out or up to 13 days after. We suggest selecting at least two days after check-out to give you the chance to stop auto reviews for specific guests as needed (see step 6 below).

To set up auto review for all or some of your Airbnb hosts, follow the steps below.


Auto reviews are only sent if a review is not already made, so you don't need to worry about an existing review being replaced.

Set Auto Review

Step by step:

  1. Sign in to your Guesty For Hosts account.
  2. At the top, click Messaging.
  3. Click Auto Review.
  4. Under "Review Time", select the timing of the review based on check-out.
  5. Under "Review Content", choose one of the following:
    1. "Use Review Pool" to have one of over 50 default reviews sent at random.
      1. You can view review pool samples in this section.
    2. "Use My Review Template" to create your own review, using a limited selection of tags.
  6. Click Upcoming Reviews to view and stop automated reviews for select guests as needed. 
  7. Click Add/Remove Hosts to choose which Airbnb hosts will use auto reviews.
Your changes will be automatically saved.

Turn Off/On Auto Review

At any point you can turn off the auto review. Simply click the toggle to the right of "Your Rule is Active".
To turn back on, click the toggle again. The rules you set will go back into effect, and you have the option to edit them as needed.
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