Airbnb Booking Settings: Cancellation Policy

To update the cancellation policy for your listing, follow the steps below. For instructions on accessing the booking settings, click here.

Cancellation Policy Options Per Country

See information below to understand the cancellation policies available by Airbnb per country.

Italy

Refer to Airbnb's Help Center information here.

Argentina, Canada, Chile, Colombia, Morocco, Netherlands, Philippines, Poland, South Africa, Sweden, and Turkey

For these countries, Airbnb introduced a new "Limited" policy, which allows for guests to cancel until 14 days before check-in for a full refund. The "Strict" policy will not be an available option after January 20, 2025.

As per Airbnb, hosts who have a Strict policy on any current listings will be converted to Firm, unless you opted out and chose to keep Strict by January 20, 2025. 

All cancellation policies listed below include a free 24-hour cancellation period, allowing guests to cancel for a full refund up to 24 hours after the reservation is confirmed, as long as the reservation was confirmed at least 7 days before check-in (based on the listing’s local time). 

Learn more in the Airbnb Help Center, or please contact Airbnb directly with any questions.

• Flexible - 1 day before check-in: Full refund up to 24 hours before check-in, except fees. No refund for spent nights for cancellations less than 24 hours before check-in, plus an additional night charge.
• Moderate - 5 days before check-in: Full refund up to 5 days before check-in, except fees. 50% refund for unspent nights for cancellations less than 5 days before check-in, plus an additional night charge.
• Firm - 7 days before check-in: Full refund for cancellations up to 30 days before check-in, except fees. 50% refund for all nights for cancellations between 30 and 7 days before check-in. No refund after that.
• Limited - 14 days before check-in: Full refund for cancellations up to 14 days before check-in, except fees. 50% refund for all nights for cancellations between 7 and 14 days before check-in. No refund after that.
• Super strict 30 - 30 days before check-in: 50% refund for all nights for cancellations at least 30 days before check-in. No refund after that.
• Super strict 60 - 60 days before check-in: 50% refund for all nights for cancellations at least 60 days before check-in. No refund after that.

All other countries

• Flexible - 1 day before check-in: Full refund up to 24 hours before check-in, except fees. No refund for spent nights for cancellations less than 24 hours before check-in, plus an additional night charge.
• Moderate - 5 days before check-in: Full refund up to 5 days before check-in, except fees. 50% refund for unspent nights for cancellations less than 5 days before check-in, plus an additional night charge.
• Firm - 7 days before check-in: Full refund up to 30 days before check-in, except fees. 50% refund for all nights for cancellations between 7 and 14 days before check-in. No refund after that. This cancellation policy includes a free 48-hour cancellation period, allowing guests to cancel for a full refund up to 48 hours after the reservation is confirmed, as long as the reservation was confirmed at least 14 days before check-in (based on the listing’s local time).
• Strict with grace period- 14 days before check-in: Full refund up for cancellations up to 48 hours after booking and at least 14 days before check-in, except fees. 50% refund for all nights for cancellations 14 or more days before check-in but not within 48 hours of booking. 50% refund for all nights for cancellations between 7 and 14 days before check-in, with no refund after that. South Korean guests can cancel their reservations under different terms for this policy.
• Super strict 30 - 30 days before check-in: 50% refund for all nights for cancellations at least 30 days before check-in. No refund after that.
• Super strict 60 - 60 days before check-in: 50% refund for all nights for cancellations at least 60 days before check-in. No refund after that.