1. Guesty For Hosts Help Center
  2. Sync Booking.com
  3. Informative

Collecting Auto Payments For Booking.com

Updated

Once you've linked your Stripe account to Guesty For Hosts, we automatically send your guests' credit card details to Stripe when you receive a new reservation from Booking.com. Stripe verifies if the credit card details are valid or not. If the credit card is valid, a customer object is created on your Stripe account.

Once the credit card details are stored in your own Stripe account, you are able to charge the customer according to your policies, or have Guesty For Hosts charge the guest automatically.

You can create one rule that applies to all properties, or multiple rules for specific properties.

To create an auto charge rule, follow the steps below.

Important:

If at any point your Guesty For Hosts account is suspended or canceled, auto payments for active reservations that were created while your account was active will still be processed. 

Set Up Stripe in Guesty For Hosts

If you create an auto charge rule without properly setting up Stripe in Guesty For Hosts, we will not be able to collect the payment. If you haven't already done so, follow the steps here.

Create Auto Charge Rule

Step by step:

  1. Sign in to your Guesty For Hosts account.
  2. In the top menu, click Menu.
  3. Under "Channel manager", click Booking.com.
  4. Click Auto Charge Rules.
  5. Click Create New Auto Charge Rule.
  6. Click to select your auto charge preference:
    1. Charge on the reservation date
    2. Charge on the no-refund period (or x days before check-in)
    3. Charge both
  7. Select the amount to charge as a percentage of the accommodation fee.
  8. Click Continue.
  9. Select properties to include in the auto-charge rule.
  10. Click Continue.
  11. Review the auto charge rule summary, then click Confirm.

Important:

Any amount that is not included in your auto charge rule needs to be collected manually through Stripe.

Once you've created an auto charge rule, you can update it by clicking on Edit at the bottom of your property, or click Bulk Edit to apply the same auto charge rule to multiple properties. Once you apply Bulk Edit, it will override existing auto charge rules. 
To disable a property's auto charge rule, follow the steps below.

Disable Auto Charge Rule

Step by step:

  1. Sign in to your Guesty For Hosts account.
  2. In the top menu, click Menu.
  3. Under "Channel manager", click Booking.com.
  4. Click Auto Charge Rules.
  5. Next to the relevant property, click the toggle to disable.

Related to:

Was this article helpful?
0 out of 0 found this helpful