Once you've created a message template, you can edit the template to create different versions per booking channel platform or for your direct booking website as needed. If you would like to create a message for only one booking channel, you will need to disable the template for other channels. Follow the steps below or watch our video.
1. Create Template Version for Channel
- Create a Message Template, following the steps here.
- Enter the template name, subject, and content as desired for the specific channel message. For example, "Vrbo Booking Confirmation".
- Click Save.
- At the top left, click the back arrow twice to return to the template options menu.
- Click View Message Templates, then click on the new template to edit.
- Click Add variation for a platform, then select the relevant channel. For example, "Vrbo".
- Click Save.
You will see a template version for Vrbo, activated to send.
Important:
Be sure to click Save for the channel version before moving to the next step.
2. Disable Template for Other Channels
- While still in the message template, click Other Platforms.
- To the right of "Send customized templates for Other Platforms", toggle off.
- Click Save.
This template is now disabled for other platforms:
3. Create Automation Rule For the new Template
- Create a new automation rule, following the steps here.
- Select message type Platform.
- Select the message send Trigger, for example, "New Reservation".
- Select all or specific listings.
- Select the new template created. The template will indicate that it has been modified for Vrbo and will only be delivered to Vrbo guests:
- Click Confirm to activate the rule.