With the Guesty For Hosts Automated Messaging feature, you can easily streamline your guest communication.
- Create personalized templates delivered based on guest actions such as check-in and check-out.
- Use our guest arrival form to gather contact details, verify guests’ phone numbers, and receive a full guest list for active listings.
- Send auto-replies to common Airbnb inquiries, automatically pre-approve guests based on chosen criteria, and boost your response rate to maintain Superhost status.
- Automatically submit reviews for guests, encouraging them to leave you a review in return. You can also send them review reminders to collect as many reviews as possible.
Using Automated Messaging Templates and Rules
- Get started by creating message templates, then creating automation rules.
- Adding tags to message templates: Use custom tags for variable fields such as Wifi codes and key access that will be populated on a per-reservation basis.
- Template variations for booking channel platforms: Customize the templates on a per-booking channel basis, or create templates for a specific channel only.
- Creating Message Templates in Multiple Languages: Create templates in multiple languages to respond to guests in their native language.
- Managing automated messages: Preview messages, update automation rules, switch messages on or off for future reservations.
- Advanced message settings: Create additional filters such as last minute reservations, duration of stay, or number of guests. This is also where you can send out a review reminder to guests.
- Tracking and editing scheduled messages: View all upcoming messages with the option to edit, pause, or "send now" on a per-reservation basis.
Additional Automated Messaging Features
- Weekly reminders: Schedule an automated message to be sent on a certain day of the week to remind your guests of the trash day or a local event.
- Guest arrival form: Include a guest arrival form with a pre-check-in automated message to collect guest information such as arrival time and contact details.
- Auto review: Use default and custom review templates to automate 5-star reviews for Airbnb guests.
- Auto inquiry response: Send auto-replies to common Airbnb inquiries and automatically pre-approve guests based on chosen criteria.
- Send special offers: Automate special offers in response to inquiries for selected booking dates.
- Send one-time message: Use the messaging and template functionality to easily send a one-time message to one or multiple guests.